Exchanges and Returns

 

EXCHANGES AND REFUNDS

All items bought must be returned new, unused and with tags attached, within 14 days from the arrival of the order. Returns that do not meet our policy will not be accepted and will be sent back to the customer.     

RETURNS

If you would like to make a return, simply email info@cliopeppiatt.co.uk within 14 days of receiving your order with your order number.

Please make all returns to:

Clio Peppiatt Ltd
124-128 Barlby Road
Pall Mall Deposit Building
Unit 19A
London W10 6BL
United Kingdom

Refunds including postage will be made on return of the item(s). If you would like to exchange for another size, please let us know in your email.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

REPAIRS

We do offer repairs on embroidery from wear and tear. To find out if you qualify for this service, please email info@cliopeppiatt.co.uk with clear photos of damage.

MADE-TO-ORDER AND PRE-ORDER RETURNS POLICY

You will receive your pre-order within five - eight weeks from ordering. Pre-orders can be returned within 14 days of receipt or cancelled within three days of purchase.